Frequently Asked Questions
Everything you need to know about shopping for groceries and gourmet food.
How are perishable items kept fresh during shipping?
We use insulated packaging, gel packs, or dry ice to ensure temperature-sensitive items stay fresh from our fulfillment centers to your doorstep.
Can I return food products if I am not satisfied?
While most grocery items are non-returnable due to safety regulations, you can request a refund or replacement through 'Your Orders' if the item arrives damaged or expired.
What is the 'Subscribe & Save' program for groceries?
Subscribe & Save allows you to set up recurring deliveries for your favorite food items at a discounted rate, with the flexibility to skip or cancel at any time.
How can I check the expiration date of a product?
We guarantee that items shipped have a sufficient shelf life. Specific expiration dates are printed on the physical product packaging upon arrival.
Do you offer same-day delivery for groceries?
Yes, Prime members in eligible zip codes can receive same-day or two-hour delivery on thousands of items through Amazon Fresh or Whole Foods Market.
How do I find organic or gluten-free options?
You can use the search filters on the left side of the results page to narrow down products by dietary preferences, including Organic, Gluten-Free, Vegan, and Keto.